Glassworks London Limited

Terms and Conditions of Business
The following terms and conditions shall apply in relation to the supply of any services or
goods, Facilities and Materials by Glassworks London Limited or any of its subsidiary or
associated companies or divisions to include but not be limited to Glassworks Amsterdam,
Glassworks Barcelona S.L, Heartworks an Wireworks (in each case, ‘Glassworks’) and to all
contracts for the same entered into between Glassworks and the Customer into all of which
such contracts these terms and conditions are incorporated. They supersede all previous
conditions and override any alternative conditions stipulated or referred to by the Customer and
constitute the entire terms and conditions applicable to all or any agreement between
Glassworks and the Customer.

1. Definitions
1.1 Unless inconsistent with the context, in these terms and conditions:
'Booking' means the booking period for which Glassworks has agreed to
provide the Facilities to the Customer;
'Customer' means the person, firm or company using the services of
'Customer's Property' means any of the Customer's works, tapes, films or
other materials, equipment or other property which is the subject of the
Facilities and is provided to Glassworks;
'Facilities' means the pre/post-production equipment, personnel, creative and
production facilities and services which Glassworks is providing to the
Customer in accordance with these terms and conditions;
'Materials' means all forms of audio or visual material including without
limitation tapes, films, advertisements or other materials processed, produced
or otherwise provided by Glassworks pursuant to a Booking.

2. Rates and Fees and Charges
2.1 The rates charged by Glassworks are those that are published from time to
time in Glassworks' rate card. Publication by Glassworks of its rate card and
the supply of any quotations or estimates to any person constitute an invitation
to treat. The Customer’s order is an offer and shall become binding only upon
Glassworks’ acceptance.
The rates quoted do not include Value Added Tax, all media stock, courier and
delivery charges, currency fluctuations, meals and long distance
telecommunications expenses or any additional costs incurred by Glassworks
as a result of
(i) Materials supplied by the Customer being in the opinion of
Glassworks in any way defective or in an unsuitable format or of
an unsuitable quality or
(ii) The information supplied by the Customer or any third party in
connection with the its requirements does not provide a full and
accurate indication of the work involved or if such requirements
are altered or added to by the Customer subsequent to the date
of the Booking, and any such VAT or such further or additional
costs or expenses shall be paid by the Customer.
2.2 Glassworks reserves the right to change the rates quoted in the rate card at
any time without prior notice, or by specific written agreement with the
Customer to agree to charge rates different from those specified in the rate
card in respect of a specific Booking.

3. Estimates
3.1 Whilst all the time and prices estimates given by Glassworks are given in good
faith and Glassworks will endeavour to adhere to such estimates, time shall
not be of the essence and is not guaranteed and Glassworks will not be bound
by such estimates where they are not met due to the Customer's changes,
failure to provide information or materials in a timely fashion or other
circumstances outside Glassworks' control and Glassworks will not be liable
for any failure to meet such estimates. Glassworks will not be responsible for
any costs, charges or expenses incurred by the Customer as a result of such

4. Payment
4.1 Except where these terms and conditions provide otherwise, and subject to
paragraph (4.3) below, payment of all fees and charges incurred shall be made
to Glassworks within 28 days of the date of invoice and Glassworks reserves
the right to charge interest at a rate 4% in excess of the then-prevailing Bank
Base Rate or LIBOR (at Glassworks’ option) on late payment from the due date
for payment until the actual date of payment.
4.2 All sums payable by the Customer shall be paid in full and in the currency in
which they are invoiced without any deduction whatsoever, whether by way of
counterclaim or otherwise and for the avoidance of doubt the Customer
shall not be entitled to the benefit of any such deduction to which it might
otherwise be entitled in law or in equity. Glassworks shall be entitled in the
event of nonpayment
in whole or in part to enforce any judgment obtained in
relation thereto without any stay of execution pending the determination of any
claim by the Customer against Glassworks.
4.3 Glassworks reserves the right to require payment of all fees and charges, in
full or in part, in advance of, or in installments during, the performance of the
Booking or the provision of the Facilities.
4.4 Any queries on the invoice must be raised within 7 days of the date of the

5. Cancellation
5.1 In its absolute discretion, Glassworks may at any time permit cancellation by
the Customer of a booking or order and reserves the right to cancel any
booking or order in the event of any breach of these terms and conditions by
the Customer.
5.2 In the event of any such cancellation being permitted or instigated by
Glassworks less than one full 24 hour working day before the start of the
Booking Period, the booking will be charged at the full rate under Glassworks'
rate card current at the date of cancellation or, if greater, at the agreed rate for
the Booking.
5.3 In the event of such cancellation being permitted or instigated by Glassworks
between five and one full 24 hour working days before the start of the Booking
Period, the booking will be charged at 50% of the full rate under Glassworks'
rate card current at the date of cancellation
5.4 In addition to the above mentioned cancellation charges, Glassworks will be
entitled to be reimbursed with any costs or expenses which it may have
incurred arising from the cancellation of the Booking.

6. Lien and Delivery
6.1 Until payment in cash or cleared funds of all monies due from the Customer to
Glassworks pursuant to a particular booking:
6.1.1 The physical property in all Materials shall, notwithstanding
delivery, remain vested in Glassworks, and the Customer shall hold
the same as a bailee of Glassworks and shall store the Materials
separately from its other goods and keep full records of any third
parties to whom it sells or disposes of the same;
6.1.2 Glassworks shall have a general lien over any property of the
Customer in Glassworks' possession for such monies due: and
6.1.3 The licence granted by Glassworks to the Customer pursuant to
clause (8.2) shall not take effect.
6.2 Furthermore, such property shall not pass to the Customer until Glassworks
has also received payment in cash or cleared funds of all monies due from the
Customer to Glassworks under any other Bookings or business transaction.
6.3 The Customer hereby grants an irrevocable licence to Glassworks so that it
may enter upon any premises where any material are stored or where they are
reasonably thought to be stored, during normal business hours, and repossess
the same.
6.4 If the Customer fails to make payment within 14 days of such monies
becoming due, Glassworks at its discretion shall be entitled to exploit or
dispose of such property and apply any proceeds towards the monies due and
any expenses in respect of such exploitation or disposal and shall, upon
accounting to the Customer for the balance (if any) remaining, be discharged
from all liability in respect of any such property.
6.5 Glassworks will endeavour to deliver any Materials as soon as practicable after
receipt of all sums due to Glassworks from the Customer but Glassworks shall
not be responsible for any loss suffered by the Customer due to delay in
delivery unless such loss shall have been caused by the gross negligence of

7. Insurance
7.1 Risk of damage to or loss of the Materials shall pass to the Customer at the
time when the Materials leave the premises of Glassworks save where the
Customer has specified and Glassworks has specifically agreed in writing to
make delivery itself or arrange for delivery through a third party at a particular
time and to a particular place, when the Materials are actually delivered to that
place, or if the Customer fails to take delivery, when delivery is tendered.
7.2 The Customer acknowledges that it is not possible for Glassworks to obtain
insurance against any lost costs of production arising from loss or damage to
the Customer's property.
7.3 Accordingly, the Customer shall take out and maintain such insurance cover
against all risks as is necessary or usual in connection with production
(including pre/post production), including lost production costs caused on loss
or damage to the Customer's property (and its content) whilst under the
custody or control of Glassworks. 

8. Intellectual Property in Materials
8.1 All Copyright in any recordings or other works resulting from the provision of
the Facilities and/or embodied in any materials shall vested in, and be exclusive
property of, Glassworks.
8.2 Subject to Glassworks having received payment in cash or cleared funds of all
monies due from the Customer to Glassworks pursuant to a Booking.
Glassworks grants the Customer an exclusive licence to publish and transmit
the finished Materials as a whole in their final form as supplied by Glassworks
for the purpose originally contemplated.
8.3 The Customer shall have no rights whatsoever (and undertakes not) to use any
Materials or intellectual property rights of any type whatsoever contained in
them separately from the finished product of the provision of the Facilities as a
whole or for any other purpose whatsoever.
8.4 Notwithstanding anything to the contrary contained herein, Glassworks shall
retain ownership and possession of, and shall not be required to deliver to the
Customer, any mechanical devices, processes, contractor’s know how, source
or object code or application software which are used as tools to create the
Materials ("Contractor Technology"). Glassworks shall own the Contractor
Technology, as well as all intellectual property rights related to the Contractor
Technology, including but not limited to, any copyrights, trademarks, trade
secrets or patents in connection therewith. Notwithstanding the foregoing,
Glassworks hereby grants to the Customer a non-exclusive licence in and to
the Contractor Technology in perpetuity, to the extent only that the same is
necessary for the exploitation of the Materials and all ancillary and allied rights
therein and thereto by the Customer as envisaged by the parties hereunder.

9. Confidential Information
9.1 The Customer shall take proper steps to keep confidential all confidential
information relating to Glassworks or its business or financial affairs or the
Facilities or other services provided by it, including any computer programs,
production techniques, Contactor Technology, databases and any original ideas
and concepts, knowhow,
designs and processes incorporated in or inherent in
the materials, which information is disclosed to or obtained by the Customer
pursuant to or as a result of the provision of the facilities (other than
information in the public domain other than by reason of a breach by the
Customer of this provision) ('Confidential Information')
9.2 The Customer will not use or divulge any Confidential Information to any
person (other than its professional advisers) and upon the termination of the
booking period, the Customer will return to Glassworks any Confidential
Information (without retaining copies thereof) and any equipment or other
goods provided by Glassworks (other than, for the avoidance of doubt, the

10. Glassworks' Liability
10.1 Save as otherwise expressly provided in these terms and conditions and to the
fullest extent permitted by law:
10.1.1 The supply to any Customer of Materials and facilities is entirely at
the Customer's risk and Glassworks shall be under no liability to
the Customer or any other person for any direct, indirect or
consequential loss or damage arising from any defect in the
Facilities and the Materials or any equipment or tapes used in
relation thereto;
10.1.2 If the use of the Facilities for the Booking is delayed, postponed,
curtailed or cancelled for any reason affecting Glassworks, then
unless such delay, postponement, curtailment or cancellation shall
have been caused by the gross negligence of Glassworks,
Glassworks shall not be liable for any loss or damage suffered by
the Customer by reason thereof;
10.1.3 Glassworks shall not in any event be liable for economic loss
(including loss of profit or goodwill) or any indirect or consequential
loss or damage; and
10.1.4 All warranties, conditions, terms and representations relating to
goods or services supplied by Glassworks (whether expressly or
implied by statue, common law, use or otherwise) are hereby
Nothing herein shall be construed as excluding or limiting (or
seeking to do so) any liability on the part of Glassworks by reason of
death or bodily injury caused by Glassworks' negligence.
10.2.1 Save as otherwise expressly provided in these terms and conditions
and to the fullest extent permitted by law, Glassworks will not be
responsible for any damage to or loss of any Customer's property
held by Glassworks nor any loss (consequential or otherwise)
arising in respect thereof, unless caused by Glassworks' negligence
in which case paragraphs (10.2.2) and (10.2.3) shall apply;
10.2.2 In the event of loss or damage to the Customer's property caused
by Glassworks' negligence during the booking period Glassworks'
liability shall be limited to the cost expended by the Customer in
fees and charges charged by Glassworks and shall not exceed
£10,000 in respect of any one job subject to paragraph (10.2.3).
10.2.3 If the Customer shall notify Glassworks during the Booking that its
property is valued by the Customer at a sum which exceeds the
figure stated in paragraph (10.2.2) and shall agree to reimburse
Glassworks with the cost of effecting special insurance cover for
such property during the Booking period in the sum stated by the
Customer then, from the date on which such insurance is actually
effected by Glassworks, the limitation of liability shall be the sum
actually insured and the figure in paragraph (10.2.2) shall not apply.
10.2.4 Subject to the above provisions of this paragraph (10.2), all of the
Customer's property and all Materials held by Glassworks will be
held by Glassworks entirely at the risk of the Customer, irrespective
of the cause of any loss or damage and the Customer should insure
the Customer's property to its full value against all risks and take
and retain copies of all Customer's property before providing them
to Glassworks.
10.3 Glassworks shall make available its equipment and the personnel it deems
necessary to operate such equipment but the Customer shall satisfy itself that
the facilities are suitable for its purpose and while Glassworks will use its best
endeavours to ensure that all equipment and facilities perform in accordance
with the specification for such equipment and facilities unless expressly agreed
in writing at the time of the acceptance of the booking, Glassworks shall not be
responsible for ensuring that its equipment and the facilities provided by it are
suitable for the Customer's purpose.
10.4 Glassworks shall not be liable for any reduction in the quality of its services
that may be caused by the quality of the Customer's property or Glassworks'
adherence to the Customer's instructions.
10.5 (a) The Customer shall indemnify Glassworks, its directors, and employees,
servants, sub-contractors and agents all liabilities, actions and losses, claim,
proceedings, judgement, damages, obligations, costs and expenses of any
nature what-so ever (including, but not limited to, legal fees, costs and
expenses) arising directly or indirectly out of Glassworks’ provision of services
hereunder or in connection with the Customer's property or the acts or
omissions of the Customer, its servants, agents or representatives, or any
breach by the Customer of any of its representations, warranties other
obligations in these terms and conditions (including, but not limited to, claims
by any third party for breach of copyright or defamation relating to any
materials or Customer's property or any failure by the Customer to observe the
provisions and requirements of any applicable agreements).
(b) Each of the parties acknowledge and agree that copyright in underlying
materials processed by Glassworks in the performance of its services and / or
embodied in the Materials may be owned by third parties and that the use by
the Customer of the Materials shall always be subject to the Customer
obtaining all and any necessary consents and licences from those third party

11. Non-Collection
11.1 Glassworks shall be entitled to destroy, erase or otherwise dispose of as it
thinks fit any materials or Customer's property in its possession and
uncollected by the Customer after the expiration of three months from the end
of the booking period, and while uncollected by the Customer, such materials
or Customer's property shall be held by Glassworks at the Customer's risk as
stated above.

12.Transfer of Obligations
12.1 Glassworks reserves the right to assign or sub-contract all or any part of its
obligations to the Customer.
12.2 Any contract which is made between Glassworks and the Customer is personal
to the Customer, who shall not assign or charge the benefit thereof without the
express prior written consent of Glassworks.

13. Credits
13.1 The Customer shall ensure that Glassworks is given screen credits in respect
of the Facilities supplied by Glassworks in a form approved in advance by
Glassworks. The Customer hereby grants to Glassworks a perpetual and
royalty-free licence to refer to the Customer and to use all or any part of the
Materials processed or produced by Glassworks on the Customer’s behalf in
order to promote or advertise Glassworks’ business.

14. Representations and Warranties
The Customer represents and warrants to Glassworks that:
14.1 Before the commencement of the booking period it will obtain all consents
licences and clearances required from the performers, copyright owners and
any other person having any right or interest in connection with any of the
Customer's property; and
14.2 Nothing contained in the Customer's property will be defamatory, offensive,
obscene or otherwise unlawful or in breach of any intellectual property or any
other right of any third party.

15. Force Majeure
15.1 Glassworks shall not be under any liability to the Customer as a result of
Glassworks being unable to perform any of its obligations or comply with any
of the Customer's instructions due to circumstances beyond its reasonable
control, including but not limited to, industrial action taken by any person or
persons, and if Glassworks is so unable, it shall at its option either be entitled
to perform such obligations or comply with such instructions as and when it is
reasonably able to do so or to treat itself as wholly or partly released from all
such obligations or instructions liability.

16. Termination by Glassworks
Glassworks shall, without prejudice to any other right or remedy which it may have, be entitled
to terminate all of its obligations to the Customer upon the happening of any of the following
16.1 If the Customer is at any time in breach of any obligation or representation or
warranty to Glassworks, or any sum owing to Glassworks by the Customer is
overdue by more 14 days; or
16.2 If the Customer makes or offers to make any compensation with creditors or
enters into a voluntary arrangement or if a bankruptcy petition is served on the
Customer or (if the Customer is a limited company) any resolution or petition to
wind up the Customer's business is presented or if a receiver or administrative
receiver is appointed to deal with any part of the Customer's assets. Upon any
such termination, the Customer will pay to Glassworks on demand all sums
owing in respect of services already performed by Glassworks, together with
relating to instructions given by the Customer before termination. So as to fully
indemnify Glassworks in respect of all liabilities incurred in consequence of
compliance with the Customer's instructions.

17. General
17.1 All notices given in accordance with these terms and conditions shall be in
writing and may be delivered personally or sent by pre-paid first class post to
the usual or last known address of Glassworks or the Customer. A notice shall
be deemed to have been properly served if personally delivered, at the time of
delivery, and if posted, forty-eight hours after posting. In providing service it
shall be sufficient to show that the notice was delivered to the correct address
or that the envelope containing the notice was properly addressed, prepaid and posted.
17.2 No variation of these terms and conditions shall be effective unless made in
writing and signed by a duly authorised director of Glassworks and the
17.3 If any provision of the terms shall be adjudged by a Court to be void or
unenforceable, the same shall in no way affect any other provision of this
contract or the validity or enforceability of the contract generally.
17.4 Any failure or delay by Glassworks in exercising or enforcing any rights
conferred by these terms and conditions shall not be deemed to be a waiver
thereof or operate so as to bar the exercise or enforcement of such rights at
any time.
17.5 The contract between Glassworks and the Customer shall be governed by and
construed in accordance with English law and Glassworks and the Customer
agrees for the exclusive benefit of the Glassworks that the English Courts shall
have jurisdiction to settle any dispute relating thereto.

18. GDPR Policy
18.1 We comply with the GDPR and any data held by us is held on the following basis
provided in the GDP: Consent, Contract, Legal Obligation, Vital interests, Public
task or legitimate interest and is only such data typically name, email,phone
number and address- necessary for us to contact you and payment details if we
pay money to you. If you have any issues or would like to read our data
protection policy or object to us holding your data and would like us to delete it
please email

Click here to download (English)

Política de Privacidad (Spanish)